Privatlivspolitik

Dine personlige oplysninger er i trygge hænder hos os

Denne privatlivspolitik er blevet udarbejdet for at skabe transparens og overblik over, hvordan vi indsamler og anvender personlige oplysninger. Den er særlig skrevet til dem, der er bekymrede for, hvordan deres personlige oplysninger bliver anvendt på internettet.

Venligst læs vores privatlivspolitik grundigt igennem for at forstå, hvordan vi indsamler, bruger, beskytter og på anden måde håndterer dine personlige oplysninger.

Hvilke personlige oplysninger indsamler fra vi de besøgende på vores website, blog eller webshop?

Når du registrerer dig eller bestiller varer igennem vores website, så vil du blive bedt om at afgive personlige oplysninger i form af navn, e-mailadresse og postadresse, telefonnummer, betalingsinformation og andre oplysninger for at forbedre din indkøbsoplevelse, så vi nemmere kan betjene dig næste gang, du besøger websitet.

Hvornår indsamler vi personlige oplysninger?

Vi indsamler information om dig, når du registrerer dig på websitet, placerer en ordre, tilmelder dig vores nyhedsbrev, udfylder en formular, åbner en sag hos kundeservice eller på anden måde indtaster oplysninger omkring dig selv på vores website.

Hvordan anvender vi de personlige oplysninger?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests. 
  • To quickly process your transactions. 
  • To ask for ratings and reviews of services or products 
  • To follow up with them after correspondence (live chat, email or phone inquiries)

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and e-mail address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

    Bekræftelse på brug af personlige oplysninger

    Hvordan får I mit samtykke til at anvende personlige oplysninger?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    Hvordan trækker jeg mit samtykke retur?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

    Hvordan beskytter vi dine personlige oplysninger?

    We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all CC transactions. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

    Videregivelse af personlige oplysninger

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    E-handelsplatform

    We are working with our online e-commerce platform that allows us to sell our products and services to you. Your data is stored on a secure server behind a firewall.

    Betaling:

    If you choose a direct payment gateway to complete your purchase, then the e-commerce platfom stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    Tredjeparts services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

    We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Udgående links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    We do not include or offer third-party products or services on our website. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

    We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

    We have implemented the following:

    • Remarketing with Google AdSense 
    • Google Display Network Impression Reporting

    We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

    Opting out: 
    Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Outpage or by using the Google Analytics Opt Out Browser add on.

    Sikkerhed

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    Cookies

    Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We use cookies to:

    • Help remember and process the items in the shopping cart. 
    • Understand and save user's preferences for future visits. 
    • Keep track of advertisements.

      You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browseris a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off it will turn off some of the features of the site.

      California Online Privacy Protection Act

      CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at:http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

      According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:

      Via Email Can change your personal information: 
      By logging in to your account

      How does our site handle Do Not Track signals?

      We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

      Tillader websites tredjeparts tracking til at mål adfærd for besøgende på websitet?

      It's also important to note that we allow third-party behavioral tracking.

      COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. 

      Fair Information Practices

      The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

      In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

      • We will notify you via email within 7 business days

      We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

      CAN SPAM Act

      The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

      We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions 
      • Process orders and to send information and updates pertaining to orders. 
      • Send you additional information related to your product and/or service 
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

        To be in accordance with CANSPAM, we agree to the following:

        • Not use false or misleading subjects or email addresses. 
        • Identify the message as an advertisement in some reasonable way. 
        • Include the physical address of our business or site headquarters. 
        • Monitor third-party email marketing services for compliance, if one is used. 
        • Honor opt-out/unsubscribe requests quickly. 
        • Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can: 
        • Follow the instructions at the bottom of each email. and we will promptly remove you from all correspondence.

          Ændringer til denne privatlivspolitik

          We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

          Spørgsmål og kontaktinformation

          If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at service@dansmoke.dk or by mail to:

          Electronic Cigarettes Europe GmbH 
          Blegistrasse 13 
          CH - 6340 Baar, Zug 
          Switzerland

          Eller kontakt kundeservice.

          Nyhedsbrev